Is Now A Nectar Services Company
Customer Experience Assurance
key to securing brand loyalty. scientifically measure the customer experience against your client's digital channel, ensure your team are aware of issues before your customer does.
Our Customers and Partners
Discovery & Design
Map IVR call paths and customer journey then auto create test cases for fast execution
Agent Simulation
Simulate Contact Centre Agent login and test interactions including CTI data
Email & Chat
Test Chatbots & AI engines. Coach Machine Learning platforms with Automated test cases
“Cyclone’s flexibility in simulating multiple load test campaigns really helped us to validate that our customer’s platform was prepared to meet the demands of their seasonal volume as well as increased business due to major promotions. Cyclone’s technology worked flawlessly, they were easy to partner with and able to meet the customer’s needs.”
— VP Client Advocacy and Public Sector, TTEC
Auto create & Execute test cases & call flows
