CUSTOMER EXPERIENCE ASSURANCE

End to End Automated Testing & Proactive CX Assurance & Monitoring for your Contact Centre and Omni Channel Platform. Set alerts into your support team, gain key insights such as voice quality (MOS and PESQ scores), share a single port with multiple customer IVRs and agents. Make Customer Experience Testing a key part of your proactive service today

Features &Benefits

• Reduce the project costs associated with testing 

• Accelerate User Acceptance Testing

• Benchmarking of IVR and other contact center touch points

• Pro-active fault resolution reducing support costs

• Carry out functional testing of the complete Contact Centre IVR

• Assists with recreation of issues

• Prevents regulatory complaints and penalties

• Reduce support incidents

• Automated and Repeatable

• Discover CX issues proactively before system goes into production

• Helps avoid costly outages

• Ability to re-run original tests

• No risk to implementation

• Outside in Approach 

CX Monitoring Testing of Contact Center

Direct calls to any test service, segment them based on probability % of how your service truly operates, load them up, throttle them with varying options and just watch how your service reacts down to the lowest level of detail. Simulate sustained traffic loads, sharp peaks, and controlled volumes with tests that are easy to configure, easy to run, and easy to repeat. Use Cyclone to perform end-to-end load testing.

 CONTACT US

For any inquiries, please call or email us:
our address

Glebe Road

London

N3 2AX
United Kingdom

Atlanta Tech Village

Atlanta,

GA 30305,

USA

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