We relish working with leading technology partners to deliver the right Customer Experience Testing needs.

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 Maps out the IVR call paths and customer journey then creates it’s own test cases that are ready to be executed for Load/Stress, Monitoring or Regression Testing with the click of a button and even automates conversion to callflow diagrams for sales and proposal documents.

Automated Stress & Regression Testing of Contact Center

Direct calls to any test service, segment them based on probability % of how your service truly operates, load them up, throttle them with varying options and just watch how your service reacts down to the lowest level of detail. Simulate sustained traffic loads, sharp peaks, and controlled volumes with tests that are easy to configure, easy to run, and easy to repeat. Use Cyclone to perform end-to-end load testing.

Features &Benefits

• Reduce the project costs associated with testing 

• Accelerate User Acceptance Testing

• Benchmarking of IVR and other contact center touch points

• Pro-active fault resolution reducing support costs

• Carry out functional testing of the complete Contact Centre IVR

• Assists with recreation of issues

• Prevents regulatory complaints and penalties

• Reduce support incidents

• Automated and Repeatable

• Discover CX issues proactively before system goes into production

• Helps avoid costly outages

• Ability to re-run original tests

• No risk to implementation

• Outside in Approach 


For any inquiries, please call or email us:
our address

Glebe Road


N3 2AX
United Kingdom

Atlanta Tech Village


GA 30305,


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