OUR PARTNERS
We relish working with leading technology partners to deliver the right Customer Experience Testing needs.
Partners
AGENT EMULATION
Automate the logging in of thousands of agents + virtual endpoints, control the answering, transfering & conferencing of calls. Detect and validate the CTI data populated on agent screens. Currently supporting Cisco, Genesys and Avaya Contact Center Agent desktops. Undertakes CTI intergration testing with 3rd party CRMs
Agent Desktop Testing and Validation
The Agent Emulator is a module which enables the testing of Agent Desktops and imitating
agent behaviours such as transfers / conferences while detecting & validating CTI peripheral data values.
The solution can be used in conjunction with the cyclone load and functional testing modules to provide a full end to end
environment test.
Features & Benefits
• Reduce the project costs associated with testing
• Test CRM CTI integration
• Accelerate User Acceptance Testing
• Benchmarking of IVR and other contact center touch points
• Pro-active fault resolution reducing support costs
• OnPremise module
• Assists with recreation of issues
• Prevents regulatory complaints and penalties
• Reduce support incidents
• Automated and Repeatable
• Discover CX issues proactively before system goes into production
• Helps avoid costly outages
• Ability to re-run original tests
• Functionality include: Call Answer, On Hold, Retrieve, Disconnect,
No answer, Attach User Data, Verify User Data,
After Call Work, Single Step Transfer,
Two Step Transfer, Conference, Send DTMF
CONTACT US
For any inquiries, please call or email us:
our address
Glebe Road
London
N3 2AX
United Kingdom
Atlanta Tech Village
Atlanta,
GA 30305,
USA