Ensuring that your CX is impeccable
Who are we?
What do we do?
Cyclone is a unique cloud base and onPremise Testing and Monitoring platform which will revolutionise the way you test your media communications. Cyclone provides suggested improvements and analysis for both the Contact Centre supplier providing the infrustructure and also the end customer who is effected by the service.
AUTOMATED TESTING TO HELP YOU MONITOR, EXPAND & DEPLOY WITH CONFIDENCE.
CUSTOMER EXPERIENCE ASSURANCE
End to End Automated Testing & Proactive CX Assurance & Monitoring for your Contact Centre and Omni Channel Platform. Set alerts into your support team, gain key insights such as voice quality (MOS and PESQ scores), share a single port with multiple customer IVRs and agents. Make Customer Experience Testing a key part of your proactive service today
Direct calls to any test service, segment them based on probability % of how your service truly operates, load them up, throttle them with varying options and just watch how your service reacts down to the lowest level of detail
functional & Regression testing
Test crucial functions and critical paths end to end with varying conditions. With build revisions, upgrades or migrations, know these functions still work every time. Sit back and let our platform do the hard work
Monitor Customer Xperience end to end proactively with set alerts into your NOC, gain key insights such as voice quality of service (MOS and PESQ), share a single port with multiple customer IVRs. Make Customer Xperience Testing a key part of your proactive service today
DiscoverIVR automates the navigation of the IVR call paths level by level making a “blue print” as it goes. By listening to prompts, speech, and DTMF, DiscoverIVR maps out the IVR call path’s then creates it’s own test cases that are ready to be executed for Load/Stress Testing, Monitoring or Regression Testing with the click of a button.
speech & biometrics
Automate the logging in of thousands of agents, control the answering, transfering of calls. Detect the CTI data populated and validate. Cyclone was first developed onto Cisco Contact Center. Our Finesse Agent Emulator can mimic the Agent experience under peak conditions pre production.
Cyclone secures testing of a large UK Insurance company
MAY 16, 2017
Cyclone signs up UK and US based distribution partner as part of its ongoing channel programme
JUNE 7, 2017