Performance Testing | Cyclone Automated IVR Testing Monitoring

Performance & Functional Testing

Performance and functional test crucial and critical paths end to end with varying conditions by placing 10s of thousands of concurrent calls stop campaigns when issues are detected and rerun once fixed. run test with one or more end clients. build and rerun test case revisions for upgrades or migrations. Ideal for cloud contact centres, telos and clients with critical service lines.

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Load test

Simulate thousands of calls, recreating peak volumes

Benchmark

Benchmark Carrier Performance

Reports

Comprehensive Reporting output

Voice Quality

Measure, score, and continuously monitor voice quality during high volumes

What is Performance Testing?

Direct calls to any phone service, segment them based on probability % of how your service truly operates, load them up, throttle them with varying options and just watch how your service reacts down to the lowest level of detail. Monitor the audio voice quality. Test Account transactions and verify account balance. Record and playback to truly listen in on the customer experience. Simulate sustained traffic loads, sharp peaks, and controlled volumes with tests that are easy to configure, easy to run, and easy to repeat. Use Cyclone to perform end-to-end load testing.

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Benefits

Reduce the project costs associated with testing
Accelerate User Acceptance Testing
Benchmarking of IVR and other contact center touch points
Pro-active fault resolution reducing support costs
Carry out functional testing of the complete Contact Centre IVR
Assists with recreation of issues
Prevents regulatory complaints and penalties
Reduce support incidents
Automated and Repeatable
Discover CX issues proactively before system goes into production
Helps avoid costly outages
Ability to re-run original tests
No risk to implementation
Outside in Approach

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